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Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.DESCRIPTION/RESPONSIBILITIES:
The Investor Services team answers all queries received via phone, email, facsimile and post on behalf of fund clients including shareholders, brokers or financial intermediaries, as well as fund promoters and fund management companies. The Investor Services team is performing customer service support to the organization by obtaining, analyzing and verifying the accuracy of instruction information in a timely manner.
The Investor Services Associate is the focal point for the day-to-day client services of the Investor Services. By demonstrating excellent communication skills, a team-oriented approach and by successfully handling multiple demands from external parties or the management line; the Associate will deliver a high quality of service to all clients in line with the company’s targets and expectations.
The successful candidate will work independently and will also work on improving established guidelines and practices by consulting with the Manager where clarification or exception may be required.
The Investor Services Associate will provide support, escalation route when necessary to manage and resolve any queries received from external and internal parties.
The Customer Services Associate plays a supporting role to Customer Services Managers and drives operational excellence by implementing and embedding a continuous improvement cultureREQUIRED SKILLS:
- University degree in accounting, banking, finance or business administration will be considered as a plus.
- Fluent in English with fluent Dutch is essential. A third language is also mandatory.
- Previous experience in the finance industry is advantageous
- Enthusiastic and eager to learn
- Strong client focus
- Strong communication skills - adapting style to audience and including senior levels both internally and externally
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