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Unternehmen SES   Unser Profil lesen
Kontakt Human Resources
Adresse: Château de Betzdorf, L-6815 Betzdorf, Luxemburg  
Tel.: +352 710 725 674
Website:
SAP CRM Business Analyst (12 months contract)


Context

This is an exciting opportunity to become part of the Front office Business Applications (SAP CRM) team in a fast-paced, growing organization within a dynamic industry from May 2017 until May 2018. Based in Betzdorf, Luxembourg, you will contribute to maintain and further develop the SAP CRM application. The SAP CRM application is used by more than 150 users companywide to manage marketing activities, to sell services to our customers and to maintain the quality of services.

 

Responsibilities

  • Enhancing SAP CRM functionality
    • Responsible to acquire, analyse and validate SAP CRM user requirements for the implementation of new functionality
    • Propose and validate solutions in line with user requirements
    • Prepare and execute test procedures, follow up on implementation and deployment of enhancements, confirm correct operation of the new and existing functionality through regression testing
    • Organize and lead User Acceptance Testing or Proof of concept sessions with users
    • Create and maintain project documentation
    • Operational support to SAP CRM users
      • Support the resolution of user trouble tickets (Application bugs and Data entry issues)
      • Provide operational guidance on request
      • Test bug fixes and propose changes related to SAP CRM Key Performance Indicators
      • SAP CRM User Documentation and Training
        • Maintain user and system documentation to ensure users can work effectively with the system
        • Create, maintain and deliver training’s enabling new users or experienced users to learn or refresh their knowledge
        • Prepare a register of SAP CRM design and configuration documents
        • Assess potential relocation to SESConnect

 

Experience / Qualifications

  • Bachelor’s degree or equivalent education (ideally Computer Science/Business Administration)
  • Minimum 3 years of experience in IT, within a commercial environment
  • Experience with CRM tools (SAP CRM in particular an asset)
  • Computer literate (MS PowerPoint, Excel, Word, Access, Web applications)
  • Background in finance operations like billing, revenue recognition and accounting will be an advantage.
  • Proven Project Management experience
  • Strong analytical and judgment skills, technical writing
  • Innovative mind set and good problem solving skills
  • Ability to set priorities and to handle multiple time-sensitive projects/tasks in a demanding environment
  • Work both autonomously and in interdisciplinary teams
  • Ability to effectively respond to and interact with all levels of organizational staff
  • Strong, clear, and candid communicator; effective presenter with excellent verbal and written communication skills
  • Customer-oriented
  • Fluency in spoken and written English with additional languages considered an asset
    • EU-27 nationality or work permit for Luxembourg


We offer you

  • A challenging job opportunity within a worldwide leading company in an international team.
  • An exciting experience in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.
  • SES disposes of a canteen and of superb sports facilities on site.

SES is an Equal Opportunity and Affirmative Action Employer
   
Standort   Betzdorf
Gehalt Not communicated
Kategorie IT / Programmierung
Bedingungen Befristet, Vollzeit
Zuletzt aktualisiert 21.04.2017
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