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Customer Service Officer Benelux Markets (female/male)
Deutsche Börse Group has a vacancy for a Customer Service Officer Benelux Markets (female/male)
Clearstream Banking Luxembourg, Group Client Services, Client Services Luxembourg in Luxembourg
Field of activity
In your new position as Customer Service Officer Benelux Markets As a Customer Service Officer, you will act as the point of contact for our French and Eastern European customers on all queries relating to settlement, cash, credit facilities and custody administration issues. You will advise customers on the use of Clearstream's products and services as well as provide ongoing support and information.
- Provide support to customers on the day to day use of Clearstream Banking's products and services
- Investigate, monitor, record and resolve any queries or issues raised by the customer
- Follow-up their day to day problems and questions in a customer focused approach
- University Degree, in Business, Finance, Economics or short banking relevant experience
- Fluency in Dutch and English is mandatory. French is an asset.
- Understanding of financial markets and instruments is fundamental as well as knowledge of clearing and settlement processes
- Excellent phone communication and negotiation skills
- Accuracy, highly organized, ability to maintain up to date knowledge in a fast changing environment and assume responsibility
- Ability to work under pressure and to meet deadlines
- Strong team player in a multicultural environment
Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.
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