KR Recruitment are delighted to be recruiting a Sales Support Team Leader for a growing multinational industrial company in Luxembourg. You will join a dynamic environment with good career growth prospects. The right candidate needs to have a strong service mind-set and a first significant experience with an ERP system (SAP is a plus).
· On a daily basis you will act as an experienced Customer Support specialist (70 % of your working time)
· The rest of your activity will be dedicated to be a technical lead support for your teamof 8 people. Your experience will allow you to answer the 1st level issues encountered by the Customer Support Specialists.
· You will also have the opportunity to think about the existing processes and bring your ideas as part of a project management team to keep improving things.
· Give customer service support to the organization by obtaining, analyzing and checking the accuracy of customer orders.
· Produce daily control reports.
· Be responsible for ensuring orders are correctly entered onto SAP R/3, ECC6, and other systems.
· Deal with any order change requests from the customer, including maintaining customer master files.
· Communicating any order changes to the correct departments and the customer.
· Deal with on going enquries from customers and keep them informed of progress.
· Preparation of pro forma-invoices and follow up on payment progress.
· Conduct follow up phone calls to survey customer satisfaction.
· Back-up support to other staff members as required.
· Be responsible for and coordinate all requests for documentation/certificates.
· Provide support to the sales force (meetings / customer visit preparation).
· You are an experienced Sales Support Specialist within industrial company(ies). Experience in team mangement is a strong asset.
· You must be fluent in English and Italian or English and Spanish. French is a strong asset.
· Problem solving skills, ability to take initiative, pro-active approach.
· Strong verbal and written communication skills.
· Ability to work in a team, with a great sense of flexibility.
· Ability to work under pressure, resilient to stress, ability to work in a fast changing environment.
· Have a positive mindset.
· Have good computer skills including Excel and analytical skills.
For a confidential discussion regarding this role, please send your CV in the first instance Mohamed Benmelouka or call 00 352 27 85 30 24.
KR Recruitment is a leading executive resourcing company based in heart of Luxembourg City.
They offer a flexible range of recruitment services, and specialise in sourcing the best talent for the Financial Services & Commercial / Industrial sectors. Visit our website at www.krrecruitment.com