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Customer Support Team Leader Eng/Italian or Eng/Sp

KR International Recruitment
13th months + lunch vouchers + group insurance + parking space
Letzte Aktualisierung:
Dienstag, 17. Oktober 2017
Unbefristeter Vertrag
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KR Recruitment are delighted to be recruiting a Sales Support Team Leader for a growing multinational industrial company in Luxembourg. You will join a dynamic environment with good career growth prospects. The right candidate needs to have a strong service mind-set and a first significant experience with an ERP system (SAP is a plus).


Main responsibilities:

·         On a daily basis you will act as an experienced Customer Support specialist (70 % of your working time)

·         The rest of your activity will be dedicated to be a technical lead support for your teamof 8 people. Your experience will allow you to answer the 1st level issues encountered by the Customer Support Specialists.

·         You will also have the opportunity to think about the existing processes and bring your ideas as part of a project management team to keep improving things.



·         Give  customer service support to the organization by obtaining, analyzing and checking the accuracy of customer orders.

·         Produce daily control reports.

·         Be responsible for ensuring orders are correctly entered onto SAP R/3, ECC6, and other systems.

·         Deal with any order change requests from the customer, including maintaining customer master files.

·         Communicating any order changes to the correct departments and the customer.

·         Deal with on going enquries from customers and keep them informed of progress.

·         Preparation of pro forma-invoices and follow up on payment progress.

·         Conduct follow up phone calls to survey customer satisfaction.

·         Back-up support to other staff members as required.

·         Be responsible for and coordinate all requests for documentation/certificates.

·         Provide support to the sales force (meetings / customer visit preparation).


Profile :

·         You are an experienced Sales Support Specialist within industrial company(ies). Experience in team mangement is a strong asset.

·         You must be fluent in English and Italian or English and Spanish. French is a strong asset.

·         Problem solving skills, ability to take initiative, pro-active approach.

·         Strong verbal and written communication skills.

·         Ability to work in a team, with a great sense of flexibility.

·         Ability to work under pressure, resilient to stress, ability to work in a fast changing environment.

·         Have a positive mindset.

·         Have good computer skills including Excel and analytical skills.


For a confidential discussion regarding this role, please send your CV in the first instance Mohamed Benmelouka or call 00 352 27 85 30 24.

KR Recruitment is a leading executive resourcing company based in heart of Luxembourg City.

They offer a flexible range of recruitment services, and specialise in sourcing the best talent for the Financial Services & Commercial / Industrial sectors. Visit our website at www.krrecruitment.com

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