Senior Customer success manager – Italian Market
We are looking for Customer Success Managers to further strengthen our Customer Success team and contribute to the success of our clients in various regions.
The Customer Success department is responsible for successfully promoting the Talkwalker value proposition to agencies and brands. We aim to develop a consultative business relationship with both clients and prospects, uncover and match needs to our' services offer, thereby increasing the Company's value to the client while also contributing to the Company' revenue and market share objectives. We are responsible for retaining clients, growing their use of our services and keeping renewal rates high.
As a member of the Customer Success team, you will:
· Setup and coach partnerships with existing clients
· Optimize sales potential by proactively assessing client’s needs and offering adapted solutions
· Nurture our clients in order to surpass their expectations and establish long term relationships
· Consult our clients on the initial onboarding and subsequent use of the Talkwalker to help them leverage social data in their overall business
· Network and attend relevant conferences and trade shows
· Participate in our overall service and sales strategy
· Manage and develop a team of account managers
We are looking for you:
· You have 5+ years in a business development or account management role
· You have a university degree or an equivalent qualification
· You are fluent in English and Italian
· You have team management skills and know how to motivate people
· You have experience in the media monitoring industry, in a comm/PR agency
Talkwalker is a fast-growing international social analytics company providing brands and its agencies with a powerful social listening solutions to protect their brands globally, measure ROI of social efforts and optimizes their communication strategies.
We actively encourage innovation, team-work, and initiative-taking, where you will be able to shape your work and contribute to the overall success of your team and of the company in an open, energetic and supportive environment.
Our customers include HP, Microsoft, BASF, Air Liquide, Merck and agencies such as Publicis, and Peppercomm. In total, we partner with more than 700 brands and agencies globally. (http://www.talkwalker.com)
Talkwalker has offices located in Luxembourg, New York, San Francisco and Frankfurt.