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Experienced Client Relationship Officer - Japanese/English - CDI

Nomura Bank Luxembourg S.A.
Standort:
Hesperange
Gehalt:
-
Letzte Aktualisierung:
Montag, 9. November 2026
Vertragstyp:
Unbefristeter Vertrag
Stunden:
Vollzeit
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Stellenbeschreibung

The Client Relationship Department acts as unique point of contact between Nomura Bank (Luxembourg) S.A. (NBL) and clients (Investors and (Sub)-Investment Advisors). It answers to all inquiries, requests from/to (Sub)-Investment Advisors / Investors or NBL departments. It ensures proper management of projects like on boarding, new funds set-up or liquidation of funds by coordinating the discussion between NBL and clients. It also acts as first line of defend in term of AML/KYC for investors’ onboarding. The main objective of the department is to develop and maintain a consistently high level of service by responding to clients’ queries and co-ordinating the distribution of information relative to the funds.

In order to support the Department, we are looking for an Experienced Client Relationship Supervisor on a permanent contract. 

Your main tasks will be to:

  • Manage queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds operated by NBL
  • Monitor correct distribution of queries and dispatch them when needed
  • Process AML/KYC on boarding and review corresponding documents in line with regulatory requirements and NBL Risk appetite
  • Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other NBL departments and externally towards all business relations
  • Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review
  • Manage new funds launching / check documentation / Liquidation. Ensure the correct follow up is performed for all projects related.
  • Performing quality checks on deliveries and creating relevant procedures for the department.
  • Participate in project for NBL and the clients – Assist in Business development.

 

Job requirements:

  • Studies in Finance, Business Administration or related matters 
  • Working experience in the Financial Sector ideally in Fund Industry
  • Good global understanding of the fund industry
  • Knowledge of AML/KYC 
  • Fluency in English and Japanese (written and spoken) is mandatory
  • Successful record in building and maintaining client relationship with strong interpersonal skills, self-motivation
  • High professional approach in all contacts, risk awareness, customer and quality minded 
  • Strong organisational skills and ability to work under pressure
  • Excellent problem solving and analytical skills 
  • Flexibility, open-mindedness and team spirit are highly appreciated assets
  • Ability to communicate clearly and professionally with internal and external parties at all levels.
  • Strong cross-cultural competence with the ability to work effectively in diverse, multinational environments.

Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)


Ähnliche Branchen
Banken , Finanzdienstleistungen
Ähnliche Standorte
Luxemburg

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